What We Measure

Customers

J.D. Power
U.S Customer Service Index —
Mass Market Brands

3
Award-Recognized
Brands
(Buick, GMC,
Chevrolet)

J.D. Power
U.S. Apeal 2017

3
Award-recognized
Models
(Cadillac Escalade,
Chevrolet Bolt EV,
Chevrolet Tahoe)

J.D. Power
U.S INITIAL QUALITY STUDY

4
Award-recognized
models
(Chevrolet Silverado,
Chevrolet Silverado HD,
Chevrolet Sonic, GMC Terrain)
1
GOLD PLANT QUALITY
AWARD-RECOGNIZED PLANT
(Fort Wayne Assembly)

J.D. Power 2018 U.S. Vehicle
Dependability Study

Buick
Most Dependable
Vehicle Among
Mass-Market Brands
15 Vehicles*
in the Top Three in
Their Segment
General Motors

was named the IHS Markit
Automaker with the highest customer
loyalty for the third consecutive year.

General Motors

was named to Fast Company’s
Most Innovative Companies 2018,
the only automaker on the list.

GMC

was named Most Refined Brand
by Kelley Blue Book’s Brand
Image Awards for the
fourth consecutive year.

* The 15 vehicles include Buick Enclave, Buick LaCrosse, Buick Regal, Buick Verano, Chevrolet Camaro, Chevrolet Equinox, Chevrolet Impala, Chevrolet Malibu, Chevrolet Silverado, Chevrolet Silverado HD, Chevrolet Sonic, Chevrolet Tahoe, Chevrolet Traverse, Chevrolet Trax and GMC Terrain.

How we
manage our
customer
strategy

Read More

How our
customer
actions move
us forward

Read More